| About Us
LVM Systems, Inc. develops and markets software and related Internet products exclusively in the healthcare call center industry. Our primary niche is solutions that support nurse triage, disease management, and referral and marketing services. We have proudly served this market for 22 years and have hundreds of healthcare organizations as clients. Our company’s cornerstones are:
- Comprehensive Software
- Outstanding Customer Support
- Proven Clinical Content
The production team at LVM has extensive experience in software development, the majority of which has been
done in close partnership with healthcare call center clients.
The LVM team also provides implementation services, on-site training, phone and remote-access support, network consultation, customization of screens and custom reports.
Comprehensive Software
The comprehensive Centaurus system allows clients to use the modules they initially need and then expand services as they grow. These
include modules such as physician referral, class registration and telephone triage. In addition to the core Centaurus modules, your healthcare call center
can also add a web interface when your organization’s needs require it. With 22 years of experience and more than 300 product
placements, LVM continually meets the changing needs of its clients.
Outstanding Customer Support
The cornerstone of LVM Systems is Service. When clients call with questions, they reach a seasoned employee who can resolve their issues quickly and professionally. This level of partnership has always been a differentiator for LVM – and an expectation from clients that LVM is proud to exceed.
Proven Clinical Content
The objective of a medical call center program is to provide sound clinical advice to callers. LVM understands that the clinical content is a key decision criterion when selecting a software vendor.
Our pediatric protocols are provided and supported by Barton D. Schmitt, MD, the renowned expert and pioneer in pediatric telephone triage. Our adult protocols were developed in partnership with Dr. Schmitt by emergency and internal medicine physician, David A. Thompson, MD. The protocol sets follow an identical structure and philosophy, resulting in a synergistic approach that reduces the length of calls.
LVM also has a relationship with the American Academy of Family Physicians to provide health information for use in the software and on the internet.
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