Customer Service
The cornerstone of LVM Systems is Service - from the president of the company to the
receptionist – we’re here for our customers. LVM’s support staff averages more than six years of
experience with the Centaurus system. When clients call with questions, they reach a seasoned employee who can resolve
their issues quickly and professionally. This level of partnership has always been a differentiator for LVM – and an
expectation from clients that LVM is proud to exceed.
Customization
At the beginning of the implementation process, the LVM team meets with each new customer to
discuss their unique business needs and call flow processes. Based upon this information, we work side-by-side to
customize the Centaurus screens to streamline the call flow and ensure optimal data capture.
Reporting and custom reports
Aside from 24 hour telephone / modem support, LVM provides its clients custom report
writing and batch import/export routines. Centaurus also offers more than 2000 standard reports, plus an additional
3000 custom reports on file in our Custom Report Library. Free custom report fulfillment is available to every
client.
Privately held and no debt
The success of publicly-held companies revolves around quarter-end results and the pressure to
please investors. LVM Systems focuses on its software customers. LVM is privately held and has been profitable each and
every year of its existence. We’re not under pressure to release product prior to complete development and
testing.
Full product-development process
Products are released when they are fully functional. This sounds simple – but few
software vendors adhere to this tenet. As a result, our technical support department actually functions as customer
service. Incoming calls are rarely about software glitches; they are requests for custom reports and surveys.
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