Mark has 23 years experience in the healthcare call center industry. For 15 years, he worked in various positions at McKesson Corporation in their Call Center Group (formerly NHES). His experience has included senior positions held in the areas of training, product management, and product marketing.

Mark was also a partner in Expert Knowledge Network (EKN), a Phoenix-based online healthcare call center consulting company, where he co-developed “Call Center Survival and Growth Strategies” and assisted in the development and maintenance of the company’s website.

Mark joined LVM in 2003 as its VP of Business Development. Today he serves as COO. In his current position, Mark oversees LVM’s “Client Satisfaction Division” comprised of the following departments: Client Services, Clinical Content, Training, Implementation, Quality Assurance, Technical Support Services and Centaurus Development.

[ back to management team ]