Registration in Conference Center
Wednesday, 7:30 – 8:30 am
General Sessions
Wednesday, 8:30 – 9:30 am
Welcome & President’s Address
Les Mortensen, President/CIO, LVM Systems
Thursday, 4:00 – 4:30 pm
Closing General Session
Join your peers and the LVM Team as we conclude our 2011 Users’ Conference
Keynote Addresses
Wednesday, 9:40 – 10:30 am
Healthcare A to Z – A 2011 Clinical Update for Telephone Triage Nurses
David A. Thompson, M.D., FACEP
In this session, Dr. Thompson will explore the following areas of interest:
- Review the relevant medical advances and research from the past year
- Update your understanding of health topics that have been in the news
- Identify how to use this health information in your telephone triage care
Wednesday, 10:40 – 11:30 am
Challenging Calls: What Would You Do?
Bart D. Schmitt, M.D., FAAP
In this session, Dr. Schmitt will explore the following areas of interest:
- Which guideline would you use?
- What are the potential serious causes of the main symptom?
- What is the best disposition for this patient?
Thursday, 8:30 – 9:20 am
Are You “Reform Ready?” Preparing Your Call Center for Success Now and in the Future
Tess Niehaus, VP, Marketing and Communications – St. Anthony’s Medical Center
Is your call center ready for the changes health care reform promises to make to our industry? This session will test your overall knowledge of some of the high-level reform principles. There will be a competition and prizes for the winner! Once a foundation of understanding is established, we will discuss specific implications for success in the call center . . . now and in the future.
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