Centaurus Call Center Software

Health Information

The health information files in Centaurus may be reviewed with the consumer during a call and/or printed, faxed or e-mailed as a follow-up action. The library includes content from three sources:

1. American Academy of Family Physicians (AAFP)
2. National Institutes of Health / National Library of Medicine
3. Barton Schmitt, MD, well-known expert in pediatric telephone triage

The AAFP developed this library of 650 topics as a robust collection of patient handouts for their member physicians to use in their practices. It was written and reviewed by physicians and patient education professionals and is available within the Centaurus software and WebLink products. The content set also includes links to an additional 150 health organizations and resources. See a demo of Family Doctor Product within WebLink.

Centaurus links directly to MedlinePlus Health Topics, an online library covering more than 700 diseases and conditions, from Alzheimer’s to West Nile Virus. MedlinePlus organizes the publications produced by Federal Government organizations into easily navigable pages, providing a resource for health professionals as well as consumers. Their information is current or a “last update” date is included and it’s reviewed and quality-filtered for accuracy of content. Documentation and reporting on use of MedlinePlus Health Topics is automated as with any other LVM info file.

This Advice set was initially developed to address the most common inquiries received by pediatric practices. Approximately 85 topics cover acute childhood illnesses and care management instructions for parents. The remaining 190 address common behavioral health and developmental issues, from newborns to adolescents. The behavioral health topics are especially helpful to parents - assisting them to identify "normal" from problematic behaviors that may need professional attention.