Complementary Call Center Products

Totally Integrated WebLink

LVM’s WebLink creates a consumer-friendly, Self Service Center on your organization’s website to allow direct access to

• Physician Referral
• Appointment Requests
• Class Registration
• Community Service Referral
• Survey
• Member Registration
• Health Information topics

This solution is tightly integrated with LVM’s Health Care call center solution, Centaurus, so you can report on web traffic and referrals as well as track detailed information about consumer preferences and requests.

Saving staff time
Call center referral and registration activities are truly automated.

Data becomes information
Unlike simple directories, WebLink captures the search criteria used by consumers when seeking physicians and services.

Reports = proof of value
The interface with Centaurus means web activity is supported by reporting to demonstrate the value having these services available on your website.

Single source of truth
Maintain only one database of physicians, services and classes for both web and call transactions.

The benefit to your customers:

Communication preference
There is a growing consumer population that prefers the self service of the Web versus the telephone.

24 hour access
WebLink extends the availability of referral and registration services beyond typical business hours.

Anonymity
Sometimes consumers would like health information without disclosing their identity.

http://weblink.lvmsystems.com
(choose Cardiology or Family Practice under Physician Specialty)