Centaurus Call Center Software

Marketing / Referral

Attract and Retain Market Share
LVM’s marketing and referral components of Centaurus are designed to position your call center as the hub of communication and relationship management with your organization’s key constituents. The primary modules include:

• Physician Referral
  (click on the icon at the right to view an interactive demo)
• Physician to Physician Consult
• Service Referral
• Class & Screening Registration
  (click on the icon at the right to see an interactive demo)
• Health Information
• Surveys
• Contact Management
• Literature / Brochure Fulfillment
• Speakers Bureau
• Answering Service
• Behavioral Health Intake
• Membership Registry
• Complaint / Suggestion Tracking
• Absence Management
• Hospital Transfer
  

LVM “Raises the Bar”

Customization to Optimize your Call Process
Centaurus screens and data fields can be moved, added, deleted and renamed to provide your call center with precisely the call flow and data capture capabilities desired for “ideal” operations.

Custom Reports
are provided monthly at no charge, based upon the number of licensed workstations.

Individual Relationships
Centaurus segments the database by customer type: Consumer/Patient, Physician On Staff, Referring Physician, Business/Industry, Facility, and Insurer/Managed Care. The profiles capture the unique information and attributes your organization needs to effectively communicate and manage relationships with each constituent type.

Reporting & Data Management
are essential for identifying opportunities and managing quality, performance, and efficiency. Centaurus provides more than 2,000 standard reports, including call center metrics, caller profile analysis, unmet needs, and market opportunities.

Inter-Module Search
The Cross Reference function provides a system-wide view of the resources available to your customers, using title and keyword triggers. This allows staff to review all resources that are currently available across all databases.