Complementary Call Center Products

Physician Office Hours Nurse Triage

Every day, physician offices and clinics across America conduct informal triage calls with existing and potential patients. Rarely are these calls recorded in an organized manner. The reality is that most physician offices lack the resources to accommodate a traditional triage call center.

Now, however, physician offices can conduct telephone-based triage with easy-to-use, web-based tools that promote higher efficiency and regulatory compliance.

LVM Systems, the industry leader in hospital-based, telephone triage solutions has expanded its tools and services designed specifically for physician offices.

Now, physician offices can choose between two options that are affordable and scaled to office-hours triage. Both options feature more than 200 standardized protocols that ensure a high-level of care to your patients.

Based on your needs you may choose from the following:

Office Hours Nurse Triage WITHOUT Call Processing

LVM’s newest addition, iNurseTriage™, is a quick-to-learn, web-based tool that provides a step-by-step approach to creating a detailed “triage chart,” that can be printed or easily copied into your office’s EMR.

At $0.97 per triage encounter, iNurseTriage™ is a low-cost, web-based online solution that assists your staff in providing excellent patient care. All it takes is access to the Internet. To view a demo or to get started go to www.inursetriage.com

Office Hours Nurse Triage WITH Call Processing

LVM’s Centaurus healthcare call center software is widely regarded as the best solution in the healthcare industry. To meet the scaled needs of a physician’s office, LVM has included only those functions of greatest value to physician offices and created “Physician Office Nurse Triage.”

This solution includes full call processing capabilities including the ability to manage calls from a queue. You can also create detailed reports tracking the length of calls and the productivity of your users. Patients’ names and address information are recorded for use in reports and follow-up activities.

At $59 per license per month, your practice can provide full nurse triage services just like those of a hospital-based call center application.

A Great Choice Either Way You Go

Whichever option you choose, you are assured the finest clinical content in the industry. All LVM triage products include protocols from Drs. Barton Schmitt and David Thompson.