TTR: What is it?
Touch Tone Response (TTR) automates communication to and from patients, offloading calls that do not require ‘live’ interaction. Using LVM’s Centaurus software as the sole data source, the TTR application delivers messages to and gathers data from patients via a touch tone telephone. The most common uses are:

• Surveys and data gathering
• Reminders and outbound messages
• Education delivery and tracking

The Benefits
TTR saves the staff time and wages that would be required to administer surveys, data collection, outbound reminder calls or brief counseling sessions. It’s available to receive data 24x7. The outbound function is typically programmed to contact patients and participants during daytime hours.

Depending on your call center objectives, the TTR can help by:

• Offloading communications currently managed by staff
• Allowing you to add outbound communication without increasing staff
• Automating satisfaction measurement in an anonymous context, so responders feel comfortable giving their true opinion