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Centaurus Call Center Software
Disease Management

The First Fully-Integrated System Available
The growth and survival of disease management (DM) programs depends on developing an effective combination of care, education and behavior modification. Centaurus automates the series of interventions that comprise a DM program and supports communications with all stakeholders. It allows providers the flexibility to manage their own DM pathways in a software system.

The Patient Care Plan
The Care Plan is the “blue print” of the DM program. Each program is set up as a series of related tasks. Each task is completed in relation to the other tasks. Tasks can include phone calls, approvals, reports, faxes or letters, information collection via Surveys, Drug Utilization, Patient Education, Physician Referrals, Class Registration/ Enrollment, Service Referrals and other activities. All tasks and activities are fully supported within LVM’s Centaurus modules.

Care Plan Scheduler
Patients are registered into the scheduler of a specific Care Plan, which automatically schedules and tracks any tasks, surveys, mailings and follow-up contacts that need to be completed with each patient. The system then ensures that the Care Plan is followed for each patient, and also records program delays and/or attrition. Management reports show the various activities performed and program effectiveness.

Test Results—Managing Data from Multiple Sources
Typically, important health statistics and test results for each patient are gathered during a survey or data-gathering session. Since a variety of assessment steps occur throughout the course of a Care Plan, it can be challenging to pull these measures into one report for trending and outcomes. Test Results Tracker allows key data from surveys to be posted into a central area for easy outcomes reporting.

Following this same logic, hospital admissions, office visits, and dates of recent lab work can be pulled from interviews and surveys. These events, along with the associated metrics and codes, are captured to measure program impact - changes in healthcare utilization, reductions in length of stay or an improvement in primary care utilization (to name a few).

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LVM is a Microsoft Gold Partner